Florida Spine Care is partnering with Onbe to make refund processing more efficient and secure for our patients.
How it Works:
Onbe helps us issue refunds electronically
To ensure a faster refund, we need a valid email address on file.
If no email is available, a paper check will be mailed.
Why it Matters:
Faster refunds with email on file (typically 7-10 business days)
Paper Checks may take 6-8 weeks to arrive.
Secure and Private, as your information is handled with care.
What You Can Do:
Confirm or update your email address at the front desk today.
Frequently Asked Questions:
Why is my refund coming from a DxTx?
How will I receive my refund?
If we have a valid email on file, you’ll receive an email with instructions to claim your refund electronically (via direct deposit or digital payment option).
If no email is available, a paper check will be mailed to the address we have on file.
How long will it take to get my refund?
With email on file: Typically 7–10 business days after processing
Without email: Mailed checks may take 6 to 8 weeks
Is it safe to receive my refund this way?
What do I need to do to get my refund faster?
Just confirm that we have your current email address. You can do this at the front desk or over the phone with our office staff.
